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DK - Vilkår og betingelser

Venligst vær opmærksom på, at alle onlineordre via DANpadel.com gennemføres med engelsksprogede kontrakter.

EN - Terms and Conditions

Please note that all online orders via DANpadel.com are executed with English-language contracts.

DE - Geschäftsbedingungen

Bitte beachten Sie, dass alle Online-Bestellungen über DANpadel.com mit englischsprachigen Verträgen ausgeführt werden.

SE - Villkor

Observera att alla onlinebeställningar via DANpadel.com utförs med engelskspråkiga kontrakt.

Standard Terms and Conditions

Standard Terms and Conditions (T&Cs) for orders placed online at www.DANapdel.com

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.

The offers on our websites DANpadel.com are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.

1. Formation of contract and delivery of merchandise

1.1 By placing an order you confirm to purchase for private purposes exclusively.

1.2 For orders placed online at DANpadel.com, we enter into English language contracts only.

1.3 When you order products on DANpadel.com, your contract is with DANpadel ApS, Industrivej 16B, 6840 Oksboel, Denmark.

1.4 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at least within 7 days.

1.5 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction). For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay.

1.6 We deliver orders within all EU countries. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.

2. Prices, shipping costs and express delivery

2. Prices, shipping costs and express delivery

2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include individual tax rates in Europe. The merchandise remains our property, as the case may be, until full payment of the purchase price.

2.2 We assume the costs of shipping, except for express deliveries. The goods are usually delivered within 7-9 working days. Longer delivery times are informed in the ordering process.

2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Merchandise will be delivered within 2-5 working days at the latest. If the merchandise does not arrive within that delivery period, you will of course receive a refund of the delivery costs.

3. PAYMENT

3.1 We generally accept the following payment methods: credit card, payment through Paypal and individual cryptocurrencies. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.

3.2 In the case of credit card purchases, your card will be charged when we ship your order.

3.3 If you purchase on account, you will be informed about the due date of the purchase price before you place an order in the checkout.

3.4 You consent to receiving invoices and credits solely in electronic form.

4. Promotional vouchers and their redemption

4.1 Promotional vouchers are vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period.

4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain products may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.

4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.

4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.

4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.

5. Gift vouchers and their redemption

5.1 Gift vouchers are vouchers that can be purchased. They may only be redeemed to purchase SUNbaser and DRYbaser products, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.

5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest.

5.3 You consent to receiving Gift vouchers and credits solely in electronic form.

6. Statutory right of revocation in respect of DANapdel products

6. Statutory right of revocation in respect of SUNbaser and DRYbaser products

6.1 When you purchase SUNbaser and DRYbaser products you have a statutory right of revocation:

Return labels must always be requested from our Customer Care (contact details below). To avoid unnecessary extra costs, do not return goods without a return label issued by us.

6.2 Information regarding the right of revocation:

You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.

6.3 In order to exercise your right of revocation you must notify us (DANpadel ApS, Industrivej 16B, 6840 Oksboel, DENMARK, Phone +45 70226030, e-mail mail@DANpadel.com) of your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post or an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so.

6.4 You may also complete and submit the revocation form or other unequivocal declaration online through the contact form on our website. If you submit your notice of revocation online, we will send you a confirmation of receipt without undue delay (e.g. by e-mail). You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.

7. Consequences of revocation 

7.1 If you revoke this contract, we are required to refund all payments we received from you excluding delivery costs and costs of the return shipment, without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract.

7.2 Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund (Except for the shipping costs described above).

7.3 We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.

7.4 You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract. The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period.

7.5 Return costs are to be paid by you.

7.6 For returns, the same packaging and transport materials must be used that we used for delivery. You have to procure a replacement for lost original packaging if you want to exercise your right of return.

7.7 You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties, and function.

8. Refunds

8.1 Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the corresponding amount to a new gift voucher.

9. Customer Care

9.1 For questions, please contact our customer care team at mail@DANpadel.com

10. Statutory liability for defects and further information

10.1 The relevant statutory provisions govern our liability for defects.

10.2 The offers made available at www.DANapdel.com can be used by persons of at least 18 years of age.

10.3 Each customer is only entitled to have one customer account with DANpadel ApS at any time. We reserve the right to delete multiple registrations.

10.4 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the European Commission’s platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

We are not obliged to participate in a dispute settlement procedure with a consumer arbitration board.

Kind regards,

DANapdel ApS
Industrivej 16B
6840 Oksboel
Denmark

Registered with the Danish Business Authority (https://danishbusinessauthority.dk/) VAT ID: DK 36890487

Last updated: 01.01.2022